Tag Archives: tech support

Wellntel will work on wells as deep as 1600 feet, but the Factory Default Settings are designed for a range of water depths that are commonplace around the world: between about 50 and 600 feet to water. If you are aware that your well is shallower or deeper than that, take a minute to enterContinue reading “Very Shallow or Very Deep Water”

Wellntel can be configured to work through common sounding tubes, and indeed, they are usually a solution to other conditions. But sounding tubes themselves may require special calibrations and hardware adaptations. It is important to make sure that sounding tubes are well vented and are as large as possible. A factory technician may also suggestContinue reading “A Sounding Tube is in the Well”

Sometimes the presence of a Variable Frequency Drive (VFD) can create noise conditions in the wall that interfere with Wellntel’s signal. In some rare cases, a VFD can create a pattern of mixed results. First, make sure to install the PPK included in your +Pump Wellntel Kit. Second, a Wellntel technician may recommend higher or lowerContinue reading “Variable Frequency Drive runs the Pump”

Where there is “milled slot” or a perforated casing seeping gravel or sand, caverns can form outside of the casing. These structures can attenuate or degrade signals. How can you tell? Your well construction report will tell you, and if you’re not sure how to read it, feel free to forward a copy to ourContinue reading “Milled Slot in Casing Pipe”

Where there are dry caverns or harsh fractured rock, it is best to mount Wellntel on an access port fitted to a sounding tube. In this case, the sounding tube contains the signal and enables successful readings. Wellntel recommends a sounding tube be installed by a qualified well servicer as a matter of practice inContinue reading “Dry Cavern in a Fractured Rock Well”

Insufficient venting will hobble a Wellntel sensor and damage done from the condition is not covered by warranty. Wellntel offers an optional 1/2” NPT tee fitting and sanitary vent that can provide air flow when none exists, or it is found to be insufficient for reliable readings.

When you don’t have room over the well cap (because it’s under your deck or front porch), Wellntel offers an optional long lead kit that allows the lower and upper units to be mounted separately: the lower can goes inside the well (or on the cap or seal if there is room) and the upperContinue reading “Constrained Space at the Wellhead”

Wellntel offers an optional mounting kit — wire and brackets — to move the Gateway antenna outside of a stucco or metal clad building, which will interfere with radio transmissions between the Sensor and Gateway.

Actively cascading water in a well is generally viewed as an unhealthy condition and should be corrected by a Well Service professional by adding a sleeve to stop the flow. However, where cascading is present, it will help to mount Wellntel on an access port fitted to a sounding tube. We’re happy refer a professional inContinue reading “Falling or Cascading Water”

When the distance between radios exceeds 2200 feet, or where there are large obstructions like hills and trees, Wellntel suggests adding optional mounting kits — wire and brackets — to move the antennae up on both the Sensor and Gateway ends. Line of sight is always better. Lift both ends! Battery life can be improved withContinue reading “Long Distance Telemetry”